The use by the customer of the services of the Internet store of ArtesaníaEnxebre.com presupposes, in any case, the adherence to the General Conditions of Purchase in the version published by ArtesaníaEnxebre.com at the very moment of the purchase order. Therefore, it is advisable for the customer to read these General Conditions before proceeding to make a purchase.


Scope of the contract
These General Conditions of Purchase apply to the sale of all ArtesaníaEnxebre.com products through its website, to consumers to whom orders can be delivered in Europe (euro area only). ArtesaníaEnxebre informs that its Website is aimed exclusively at an audience over 16 years old.
ArtesaníEnxebre reserves the right to cancel a user's access account if fraudulent, speculative or bad faith acts are detected in the use of this service.

The applicable prices are those indicated on the website on the date of the order. The prices that appear detailed in each product include VAT (Value Added Tax). The amount of shipping costs is indicated to the customer in a breakdown at the time of ordering. ArtesaníaEnxebre.com reserves the right to make, at any time and without prior notice, any changes it deems appropriate, and may update, even daily, products and prices based on the news that appear.
In the case of shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla, the customer must pay the corresponding customs fees, which will vary depending on the weight of the shipment. The same applies to Switzerland and Norway, in which case the amount of customs costs depends on the total amount of the order.

The forms of payment are indicated on the website. It is the Customer who chooses the form of payment. In any case, the choice of means of payment is made during the purchase process.

Product availability
All orders are subject to product availability. If there are incidents regarding its supply, or if there are no items left in stock, the customer will be informed immediately and any amount that may have been paid will be refunded.

Delivery will be made to the address indicated by the customer, which may be different from that of their usual residence, and may be sent to your place of work or even to a third person to whom you wish to make a gift. In any case, the identification of the buyer or the person to whom the product is addressed will be required by means of an official document that identifies him and signs the delivery note. The delivery time set on the Website will be purely indicative. However, ArtesaníaEnxebre.com will endeavor to respect that term, not being responsible in case of exceeding the initially estimated term.
In the case of deliveries to the Canary Islands, the Balearic Islands, Ceuta and Melilla, the customer must pay the corresponding customs fees at the time of receiving the order. These vary depending on the weight of the order and can cost about € 20. The same applies to shipments to Switzerland and Norway: in this case the costs account for approximately 7.5% of the total order. In the event that the customer does not withdraw the order once it is in customs, he will bear the costs generated by his return to the ArtesaníaEnxebre workshop in O Barco de Valdeorras (Ourense). These expenses will be deducted from the amount of the return of your purchase.

Exchanges and returns
No returns accepted.
In the event that the product presents any anomaly or damage at the time of delivery ArtesaníaEnxebre.com will deliver another similar product in the shortest possible time, running with shipping costs. The Customer must document and reason the possible defects of the piece of craft. ArtesaníaEnxebre.com reserves the right to replace or not the part if the customer does not properly document and reason the damage to the product.

All our products are guaranteed for 20 years as long as the Customer follows the storage instructions indicated in each purchase.

Customer Service
For any questions, suggestions, complaints or queries about the online store, you can contact the Customer Service via email Diyvaldeorras@gmail.com
Artesanomadera.com will attend to your request as soon as possible and, in any case, before the deadline of one month. If your request is not resolved satisfactorily, you will be able to access the out-of-court dispute resolution system listed below.

Applicable Law and Jurisdiction
These General Conditions of Purchase are subject to Spanish law. The parties submit, at their choice, for the resolution of disputes and waiving any other jurisdiction, to the courts and tribunals of the user's domicile. The ownership of this website corresponds to ArtesaníaEnxebre.com, with registered office in C / Elena Quiroga Nº1 1ºA y Nif: 76729671> S

The identifying and contact details of the company are as follows:
Nif: 76729671S
Address: Calle Elena Quiroga Nº1 1ºA
Mobile: 646896273
Mail: DiyValdeorras@gmail.com